SHIPPING & RETURNS
3 - 5 DAYS*
REST OF THE WORLD
5 -7 DAYS*
*SUBJECT TO CHANGE / DELAYS
All orders will usually be dispatched within 1 working day of receiving payment (Monday-Friday not including weekends and bank holidays). The postage costs are shown in the table above and at the checkout. This also covers postage and packaging materials.
In the very unlikely event that your item is lost or damaged during post, please contact our customer services at email@example.com where will aim to resolve the issue.
Standard UK delivery ( Royal Mail) is free when you spend over £30 which is automatically applied at the checkout.
We hope you love your Boo Designed purchase, but if you require an exchange or refund please get in touch with Customer Services at firstname.lastname@example.org. To be eligible for a full refund, your item(s) must be returned back to us within 14 days* from the date you received your purchase.
We ask that any items to be exchanged/refunded, be returned to us with all the original packaging and in an unused condition (with the exception of faulty items).
Please Note - Our returns are not free at the moment, so the return shipping fee will need to be paid by yourself. We will aim to email you within 24 hours of receiving your return to confirm your refund. Refunds may take 7-10 working days to show in your account. The cost of all shipping provided on the Boo Designed website is not a reflection of customer return shipping costs from both UK or international destinations. It is the full responsibility of the customer to find the cost of return shipping and is not under any circumstance covered by Boo Designed.
How to get a Refund/Exchange -
1. Get in touch with Customer Services at email@example.com within 14 days of receiving your order to start the process. Remember to include your order number and reason for return/exchange.
2. Package up your unused item(s) ready to be shipped back to us. Remember to include all the original packaging you originally received with the item(s).
3. Send the package back to us with the shipping label clearly visible, we advise customers to use either a tracked or signed-for delivery service. Be sure to keep your proof of postage receipt - Just in case!
4. Await Confirmation. We will get in touch once we receive the package, and will give you the details on your exchange/refund.
*e-Gift Cards are currently non-refundable.