Question 1

What are your delivery charges?

Accepted Answer

As a UK based company, we provide free standard shipping on all of our domestic orders. EU customers will be able to find their shipping options at the checkout. If you do not find your country listed, please reach our to our customer services at info@boodesigned.com where we will be able to assist you.

Question 2

Are your Vintage items Refundable?

Accepted Answer

Due to the nature of vintage items, we do not accept returns or exchanges unless an item is significantly not as described.
If there is an issue with your purchase, please contact us at info@boodesigned.com within 24 hours of receiving your item, and we will do our best to resolve the situation.

Question 3

How can I cancel my order?

Accepted Answer

If you'd like to cancel your order, please get in touch with our customer service team within 12 hours of placing your order. 
 
You can do this by emailing info@boodesigned.com with your name and order number and reason for cancellation.

Question 4

How do I place an order?

Accepted Answer

It's simple!
 
Browse our collection under the "shop" tab, select the item you love and then click "add to cart".
 
You will then see a "mini cart" appear at the side of your screen. Either click "proceed to checkout" or simply close the cart if you want to continue shopping. 
 
Once you've finished shopping, view your cart at the top right of the page and then select "proceed to checkout" where you will be prompted to add your address details and payment details. 
 
If you have any concerns about placing an order, please contact our customer service team where we will be happy to assist you.

Question 5

How can I pay for my order?

Accepted Answer

As an online retailer, we can only accept either card payments or paypal payments via our website. 
 
See our Store Policy page for further details.

Question 6

How do I use Paypal to pay for my order?

Accepted Answer

Once you've completed your order details at the checkout, you will be asked to select a payment method.
 
Select the paypal option, and you will be directed to the Paypal site where you will need to login to your account. 
 
Once you've made your payment with the paypal site, you will be redirected back to our site for your order conformation.

Question 7

It's outside of my expected delivery time - what should I do?

Accepted Answer

You must contact our customer service team where we will try and find the delivery status of your parcel.
 
Our customer service team can be contacted at enquiries@boodesigned.com.
 
Please enaure you have allowed the full 2-3 working days from the date of dispatched to have passed before contacting us.

Question 8

How to I redeem a discount or special offer?

Accepted Answer

Discounts require a code which can be entered at the checkout, some offeres will be automatically applied at the checkout (such as free delivery when you spend over £50).

Question 9

I want an item that is out of stock - what can I do?

Accepted Answer

Let us know! Send us an email at enquiries@boodesigned.com where we will be able to help you with your enquiry.

Question 10

I have recieved the wrong item - what should I do?

Accepted Answer

Sorry about that! Please send us an email at enquiries@boodesigned.com where we will be able to ressolve the issue ASAP.

Question 11

How do I care for my purchase?

Accepted Answer

We provide care instructions in the description of all our items to help to care for your items and secure their longevity.
 
All of our items come packed in either a dust bag (Handbags) or a protective pouch (sunglasses) to ensure that they stay in the best condition when not in use.

Question 12

Where else can I purchase BOO DESIGNED items?

Accepted Answer

Other than our Website, our full collection is also available on our DEPOP & Etsy page. We also participate in regular Pop-up events throughout the UK so you can shop irl! Details of our next pop up are featured on our homepage.

Question 13

How do I redeem my Gift Card?

Accepted Answer

Follow all the steps at the checkout, and once you reach the payment page, click the box named "redeem a gift card" where you will be prompted to enter your gift card number. 
 
Important to note:
 
- The voucher can only be used in the same currency as it was bought in - double check you're shopping on the right site.
 
- If you're spending more than the value of your gift voucher, you'll need to pay the extra using another payment method in the usual way.
 
- If you're spending less than the value of your gift voucher, the credit will stay on your account for you to spend later, ready for you to use on your next order.

Question 14

When will my Gift Card be sent?

Accepted Answer

It can take up to 24 hours for the e-Gift Card to be sent after you've placed your order, or you can select a delivery date for the email to be sent.
 
IMPORTANT - Please ensure you have correctly input the email adress of those you are gifting to, If you get it wrong and the e-Gift Card is emailed to someone else who uses it, there’s nothing we can do.

Question 15

When will my Gift Card expire?

Accepted Answer

e-Gift Cards will expire 2 years from the date of receipt.

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FREQUENTLY ASKED QUESTIONS

Frequently asked questions